MOJO MEDIA

Frequently asked questions

Everything businesses and creators ask about posting projects, hiring commercial production talent, bids, payments, and profiles on Mojo Media, 60 answers across 10 topics.

About Mojo Media

What the platform is, who it serves, and how it fits into commercial production.

  • What is Mojo Media?

    Mojo Media is a commercial video production marketplace that connects businesses with vetted directors, producers, and production companies. Companies post structured project briefs with budgets and timelines; creators browse open jobs, submit scoped bids, and deliver TV spots, branded content, corporate video, and related formats through one workflow.

  • Who is Mojo Media for?

    Mojo Media serves two sides of every shoot: businesses and marketers who need commercial-quality video, and creative professionals, directors, producers, DP's, and production companies, who want paid commercial work without cold outreach. If you need video produced or you create video for hire, the platform is built for you.

  • What types of video projects can I hire for on Mojo Media?

    Common project types include TV and streaming commercials, branded business videos, product launches, social and short-form content, AI-generated or AI-assisted commercials, corporate explainers, nonprofit and impact stories, event coverage, and multi-location shoots. When you post a project, you describe format, audience, references, budget range, and delivery timeline so bidders can scope accurately.

  • Does Mojo Media support AI-generated commercials?

    Yes. Mojo Media is the go-to marketplace for commercial production, including traditional on-set directors and producers, hybrid teams that combine live action with AI tools, and AI-native creators who deliver TV, social, and branded spots faster and often at leaner budgets. Filter Browse Talent by production style, and state your preference (traditional, hybrid, or AI-native) in the project brief.

  • Should I hire a traditional production company or an AI-native creator?

    Choose based on goals, timeline, and usage. Traditional crews excel at live talent, locations, complex lighting, and premium on-set craft. AI-native creators excel at rapid iteration, social tests, and cost-efficient concepting. Hybrid teams blend both. Post a clear brief, many clients run AI for speed tests and traditional for hero TV masters.

  • How is Mojo Media different from general freelance marketplaces?

    General freelance sites optimize for quick gigs and hourly tasks. Mojo Media is purpose-built for commercial production: structured briefs, day-rate and project bids, portfolio reels on creator profiles, in-platform messaging tied to projects, and a curated network spanning traditional production companies and AI-native commercial creators.

  • Is Mojo Media only for large brands and agencies?

    No. Small business owners, regional marketers, startups, and in-house brand teams use Mojo Media alongside agencies and larger companies. You set the budget on each brief; creators bid within that range. Many clients start with a single spot or social package and scale to larger campaigns as they find trusted production partners.

  • Where does Mojo Media operate?

    Mojo Media is a global marketplace. Businesses can post projects for any shoot location they specify, and creators list where they are based and where they can travel. You can hire local production companies for on-the-ground crews or remote post-only collaborators depending on the project.

For Businesses & Marketers

Posting briefs, evaluating talent, and hiring the right production partner.

  • How do I hire a director or production company on Mojo Media?

    Create a business account, post a project with title, description, budget range, location, timeline, and reference materials, then review bids from interested creators. Compare reels, day rates, cover letters, and messages before accepting a bid. Once you accept a bid, you and the creator align on scope and delivery inside the project workspace.

  • How much does it cost to post a project?

    Posting a project brief on Mojo Media is free. You only pay when you hire a creator and fund the agreed scope. List a realistic budget range on your brief so production companies can bid accurately, under-budget briefs receive fewer quality bids.

  • What should I include in a video production brief?

    Strong briefs include the goal of the video, target audience, length and placement (TV, YouTube, social, website), shoot location or remote requirements, style references, script or outline status, deliverables (rough cut, final master, aspect ratios), deadline, and budget range. Attach brand guidelines, storyboards, or example spots when you have them.

  • How do I choose between multiple bids on the same project?

    Compare each bid's total price, proposed timeline, cover letter, and the creator's portfolio reels and reviews. Message finalists to clarify creative approach, crew size, revision rounds, and what's included in the bid. Mojo Media is designed for side-by-side evaluation, not just picking the lowest number, but the best fit for your brand and schedule.

  • Can I browse creators before posting a job?

    Yes. Use Browse Talent to explore production companies and freelancers by location, day rate, and profile details. You can review reels and open creator profiles before posting, or post a project and invite specific creators to bid.

  • What is a day rate on Mojo Media?

    A day rate is the creator's typical charge for one production day, shown on their profile as a starting point. Final project bids may include prep, shoot days, travel, equipment, edit, and deliverables bundled into one scoped price. Always confirm what is included before accepting a bid.

  • Can I hire a production company in another city or country?

    Yes. Post the shoot city or region on your brief and note if remote direction or travel is required. Many creators on Mojo Media regularly shoot outside their home market or partner with local crews. Clarify time zones, permits, and travel costs in messages before you hire.

  • Do I need a finished script before posting a commercial project?

    Not always. Some clients post with a full script; others post with a concept, outline, or reference spots and expect the director or producer to help shape the treatment. State how developed your creative is in the brief so bidders know whether they are quoting script development, production only, or end-to-end delivery.

For Directors, Producers & Production Companies

Building a profile, finding briefs, and winning commercial work.

  • How do I get hired for commercial work on Mojo Media?

    Sign up as a creator, complete your profile with company name, location, day rate, cover letter, and portfolio reels, then browse open jobs and submit scoped bids. Strong profiles with clear reels, accurate rates, and professional cover letters win more work. Respond promptly when businesses message you about a bid.

  • What should I put on my creator profile?

    Include your production company or professional name, city and travel range, day rate, a concise cover letter describing your specialties, and portfolio reels that show commercial or branded work relevant to the jobs you want. Add verification details and keep your profile complete, clients use profiles to shortlist before they accept a bid.

  • How many portfolio reels or work samples can I show?

    You can showcase multiple highlight videos on your profile so clients can evaluate fit before hiring. Prioritize your strongest commercial, branded, or corporate samples for the categories you bid on. Quality and relevance matter more than quantity.

  • How do I submit a bid on an open project?

    Open a job that matches your capabilities, review the brief and attachments, then submit a bid with your price, proposed timeline, and any notes on scope. Explain what is included, shoot days, crew, edit, revisions, and deliverables, so the client can compare your bid fairly against others.

  • Can I withdraw a bid after submitting it?

    Yes, while a bid is still in submitted status you can withdraw it from your dashboard if your availability or scope has changed. Accepted or rejected bids cannot be withdrawn; contact the client through project messaging if circumstances change after acceptance.

  • What is the difference between a company account and a freelancer account?

    On Mojo Media, businesses post projects and hire talent. Creators, whether solo directors or full production companies, build profiles, browse jobs, submit bids, and deliver work. The creator role covers freelancers and production companies; use your company name on your profile if you bid as a studio.

  • How do I set my day rate?

    Set a day rate on your profile that reflects your typical on-set or directing day for commercial work in your market. Project bids may be higher or lower than a single day rate depending on prep, crew, post, and usage. Keep your profile rate current so Browse Talent filters remain accurate.

  • Does Mojo Media charge creators a commission?

    Platform fee policies are disclosed during signup and in the Terms of use. Build your bids to cover your costs and desired margin; confirm current fee structure in your creator dashboard and terms before quoting clients.

Projects, Bids & Hiring

How work moves from open brief to hired creator.

  • Who can post a job on Mojo Media?

    Business accounts can post projects with budget, location, creative brief, and supporting files. Posted jobs appear in Browse Jobs for verified creators to discover and bid on. Admin accounts support platform operations but do not post client work.

  • What happens after I accept a bid?

    Accepting a bid confirms the hire for that project scope. Other open bids on the same project are closed out, and messaging continues in the project workspace so you and the creator can align on schedule, deliverables, and assets. Payment steps follow the platform's checkout and milestone flow as enabled on your account.

  • Can multiple creators bid on the same project?

    Yes. Open projects receive bids from multiple creators. The business reviews all submitted bids, messages finalists if needed, and accepts one bid to hire. This competitive but structured process helps clients see options without managing scattered email threads.

  • Can I edit a project after it is posted?

    Project owners can update details while a job is open, but significant scope changes may require messaging active bidders so they can revise quotes. Major changes late in the process can affect timeline and price, communicate clearly to avoid mismatched expectations.

  • What project statuses will I see in my dashboard?

    Projects move through statuses such as open (accepting bids), in progress (creator hired and work underway), and completed. Your dashboard shows active postings, hired work, and bid activity so both businesses and creators can track pipeline in one place.

  • Can a creator bid on the same project more than once?

    Each creator submits one active bid per project. If scope changes materially, withdraw your prior bid if it is still open and submit a revised bid, or message the client to agree on an updated scope before changing numbers.

Payments, Budgets & Pricing

How money moves between clients and creators on the platform.

  • How do payments work on Mojo Media?

    Businesses hire creators through Stripe Checkout for the full bid amount. Mojo holds those funds in escrow on the platform. When the client marks the project complete, Mojo releases the payout to the creator’s connected Stripe account, minus a 10% platform fee. Creators must finish Stripe payout onboarding in their talent dashboard before they can be hired.

  • When do I pay as a business client?

    You pay when you hire. On an open project, choose Hire & pay on a bid to fund the full bid amount via Stripe Checkout. The creator is hired after payment succeeds, and funds stay in escrow until you mark the project complete.

  • When do creators get paid?

    After the client marks the project complete, Mojo releases escrow to the creator’s Stripe Connect account (bid amount minus the 10% platform fee). Connect payout timing then follows Stripe’s normal schedule to the creator’s bank.

  • What payment methods are accepted?

    Card and other methods enabled in Mojo’s Stripe Checkout. Payouts to creators use Stripe Connect Express.

  • Are deposits or escrow used for video projects?

    Yes. Hire funds are held in escrow until the business marks the project complete and releases payment. Milestone splits are not required for the current single-payment flow; contact support if you need a custom arrangement.

  • How should I budget for a commercial or branded video?

    Budgets vary by market, crew size, shoot days, talent, locations, animation, AI tooling, and post. Traditional commercial shoots often start in the low thousands per day for lean crews; national spots with full production value can be significantly higher. AI-native or hybrid packages can be faster and leaner for social and iterative tests. Post an honest range on your brief so creators know whether to bid.

Profiles, Portfolios & Trust

Verification, reviews, and evaluating production partners.

  • What does “vetted on Mojo” mean?

    Featured and marketplace creators are reviewed for profile completeness, portfolio quality, and platform standards before they are highlighted to clients. Verification badges, such as email, phone, identity, or payment verification, help businesses assess trust. Always review reels and messages, not just badges, before you hire.

  • How do reviews and ratings work?

    After completed work, clients and creators can leave reviews that build a track record on profiles. Ratings help future clients compare reliability and quality. Professional responses to feedback improve your visibility and trust over time.

  • How do I know a creator can deliver commercial-quality work?

    Review their portfolio reels for pacing, lighting, storytelling, and brand fit similar to your project. Read their cover letter, ask about comparable spots in messages, and confirm deliverables and revision rounds in the bid. Mojo Media gives you structured comparison, reels, rates, and scope, before you commit.

  • Can businesses see my full portfolio before I bid?

    Your public profile and reels are visible on Browse Talent and on your creator profile page. Clients may view your work before you bid on their job. Keep reels current and lead with the work you want more of.

  • What files can I attach to a project brief?

    Businesses can upload supporting files to project briefs, scripts, brand guides, storyboards, reference spots, logos, and location notes. Creators should review attachments before bidding so quotes reflect the full scope.

Messaging, Delivery & Revisions

Working together after a bid is submitted or accepted.

  • How does messaging work on Mojo Media?

    Once you are engaged on a project, for example after a bid is submitted or accepted, businesses and creators can message inside the project conversation. Use messages to clarify creative direction, schedules, asset handoffs, and delivery formats instead of relying on scattered email threads.

  • How many revision rounds should I include in a bid?

    State revision rounds clearly in your bid or cover letter, for example one round of client notes on a rough cut and one on a fine cut. Undefined revision scope is a common source of disputes. Clients should ask if color, graphics, and reshoots are included.

  • What deliverables should a producer specify at hire?

    Specify formats (16:9, 9:16:30 and :60 cuts), resolution, caption files, raw project files if purchased, music licensing status, and delivery deadline. Creators should confirm what is included in the bid price versus available as add-ons.

  • Can I share large video files through Mojo Media?

    Use project messaging for links and handoffs as agreed with your production partner. Large masters are often delivered via professional file transfer tools; document the handoff method in messages so both sides know where to upload and download finals.

Local & Main Street Businesses

Hiring commercial video outside film hubs, budgets, remote directors, and escrow.

  • Can Mojo Media work if my company is not in LA, NYC, or Atlanta?

    Yes. Most U.S. commercial buyers are outside the handful of film hubs. On Mojo Media you post a structured brief with your real location and budget, then compare scoped bids from directors and producers who can work locally, travel in, or run hybrid remote+local crews. Posting is free; you pay when you hire with Stripe escrow.

  • What budget should a small-town or regional business expect for a commercial?

    It depends on talent, locations, usage rights, and whether you need a full live shoot or AI-native/hybrid social packages. As a planning frame: lean social packages can start in the low four figures; a one-day regional live shoot with a seasoned director often lands in the mid-to-high four or low five figures before talent, locations, and media buy. Publish an honest band on your Mojo brief so bids stay comparable, underpricing attracts incomplete scopes.

  • Should I hire a remote director with a local crew?

    Often yes. A strong pattern for non-film cities is a director who owns treatment and post remotely, paired with local or traveling camera/lighting/sound for production days. Put travel assumptions, preferred production style (traditional, hybrid, or AI-native), and who provides local crew in the brief so every bid prices the same reality.

  • How is Mojo safer than wiring a deposit to a freelancer I found on social?

    When you hire on Mojo Media, Stripe Checkout collects payment and funds are held in escrow until you mark the project complete. You release payment against agreed deliverables instead of large unprotected deposits. If the hire cannot complete as agreed while funds are still held, cancel/refund paths exist. Always hire against a written scope: masters, cutdowns, captions, revision rounds, and usage.

  • Do I need an agency to get national-quality video for a Main Street brand?

    Not always. Agencies excel at media planning and brand systems. Mojo Media replaces the opaque vendor hunt for production when you already know the brief and need side-by-side scoped bids. Many regional marketers use Mojo for the spot itself and keep media buying in-house or with a local agency.

  • What production style should a local business choose?

    Traditional live production fits talent-on-camera, locations, and premium craft. Hybrid combines live footage with AI tools for speed and variants. AI-native can be right for rapid social tests and explainers when claims are simple and legal review is light. State your preference on the Mojo brief and compare reels that match that constraint, style mismatch is the fastest way to waste bids.

Accounts, Access & Support

Signing up, roles, security, and getting help.

  • How do I create an account on Mojo Media?

    Choose Get Started or Sign up, then select whether you are hiring video produced (business) or creating video for hire (creator). Complete registration with email verification, then finish your profile before posting or bidding. Business users go to the business dashboard; creators go to the talent dashboard.

  • I forgot my password, how do I reset it?

    Use Reset password on the login flow or visit the reset password page. Enter your account email and follow the link we send to choose a new password. If you do not receive an email, check spam or contact support at admin@getmojo.media.

  • Can one person have both a business and a creator account?

    Accounts are tied to a role, business or creator, so workflows and dashboards stay clear. If you both hire and produce, use the role that matches your primary use or contact support for guidance on your situation.

  • How do I contact Mojo Media support?

    Email admin@getmojo.media for platform help, account issues, or partnership questions. Include your account email and a short description of the issue so we can respond quickly.

  • Is my payment and personal information secure?

    Mojo Media uses industry-standard authentication and payment providers. Sensitive payment details are handled by the payment processor, not stored casually in project messages. Review the Privacy policy for how account data is used and protected.